Authorthefacelessbureau

“consolting”

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As an experienced management consultant, I’ve helped plenty of people in the public sector to implement programs and projects when they’ve needed our help. Recent machinery of government structural changes have meant I’ve had to give a different type of help, one that doesn’t seem to be quite as valuable as what I signed on to do.  I’m about to wrap up a piece of work where I’ve been helping managers improve their program management processes and capabilities, which has included working closely with interagency stakeholders. The main client is an executive for whom I’ve successfully completed...

ch-ch-ch-ch-changes

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Consultation events can be tricky to organise and manage when you’re in an agency like mine, which consults on some tough and sensitive topics. Even the preparation can be hard.   I’ve been preparing for a workshop with an important group of stakeholders that feels slightly disenfranchised by the process so far. Improving the lives of the people represented by these stakeholders is a priority for my agency.  Because of that, my agency recognises this event is a rare chance to do really good fieldwork and get intel so we can create good policies – policies that will actually mean positive...

Bouncing cheque

B

My business’ monthly insurance payment was accidentally duplicated several months ago, and it took months of wrestling with the insurance company to get the money. I spotted the duplication the day after it happened while checking our accounting records. I called up the insurer, explained the issue to them, then requested for our money to be refunded. They told me that I’d need to call back in a couple of days, because they couldn’t validate the claim until after the duplicated payment had cleared. I called up the insurer two days later, as instructed, and they confirmed the duplication over...

Your call is important to us

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Over the Easter long-weekend, I needed to change a booking I had made with a large company in the entertainment industry. Their website helpfully directed me to an online form to request the change, which I filled in. I received an email confirmation that was a few paragraphs long, of which the last line noted that the organisation was running a smaller-than-usual number of staff over the long-weekend, therefore if my change needed to be processed within two days, I should contact the venue directly. Feeling relieved that I had noticed the final sentence at all, I dialled the venue...

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