Get a load of this garbage: I own and run a company – a small business with about 20 staff – and we work out of a huge office building in a big city. We’ve been based here for a few years now, and we’ve always used the cleaning and rubbish collection service run by building management.
My part-time Office Manager forwarded me an email from building management on Thursday, which had arrived the previous day when the Office Manager was out of the office. The email said they’d be cutting off the rubbish collection service the following week. So our final collection would be the following day, Friday, then nothing.
This email was the first either of us had heard about a change to our rubbish collection, and obviously didn’t leave us much time to make alternative arrangements. The email didn’t explain why this was happening, but did include a generic message to call a phone number if we had any questions.
The Office Manager called the number to find out what was going on, because we had absolutely no idea. Building management said that the rubbish policy for the building had been updated and that our bins (which they’ve emptied for years without failure or complaint) are not compliant with the new policy. We have the wrong bins, so they won’t collect our rubbish – simple!
Building management explained that we would need to buy new bins that comply with the new standards, and provide evidence that the bins comply, to have our collection reinstated. With barely a day’s notice! Thanks for that guys!
Nobody had even told us about the change in policy, let alone giving us a heads-up that we’d need to change our bins to comply with that policy. The Office Manager trawled back over old admin emails and couldn’t find any information about the change. They never emailed it out … they never even mentioned that it had changed … they just changed the policy and didn’t bother to relay the information to tenants.
Their rubbish policy might be state of the art, but communications from building management are total garbage.
