I work as a call-taker for a government agency and I’m fed up with the number of calls I get complaining about our website. All my colleagues feel the same way. Anyone who has worked in a support call centre like ours probably does too. Normally my job is fine, but I – in fact, all of us in the call centre – keep getting stuck on calls with people who are angry that there aren’t email addresses listed on our website to contact about their problems. Customers often don’t want to call us with their problems because, even though we do our best, there can be a long wait-time on hold and sometimes...
a tale of two email addresses
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